A fresh new user experience design for positive psychology and leadership development platform. Clearer information architecture providing greater accessibility for it’s users to learn when and where it suits them bestVIEW PROJECT
Author & Harvard University Professor on positive psychology; Tal Ben-Shahar. And Ex-McKinsey & Company, Global Director of Leadership Development come together as Co-Founders of Potentialife.
Selling to large corporations such as Sainbury's, Barclays, Sky, Greencore and Deloitte. Potentialife brings behavioural change to tens, hundreds and even thousands of colleagues. Developing them as more productive, engaged, authentic, energetic and purposeful individuals.
To kick things off quickly we ran a couple of workshops to get a complete brain dump from the business as to who they believed their customers to be. During the process we also gathered a fuller understanding of how Potentialife assisted it's users, where the product comes into their lives and how it compares to other competitors within the market
So... how does it work? What's the course structure? Where does someone start? What do they need to do to get through it?
Content Features, Required Components, Usability, Data, Streamlining & Simplification
Assessing the current platform enabled us to grasp it's scale, discover key page templates, create a component list of required modules, discuss pain points, investigate data, consider current interface issues and begin to brainstorm and wireframe potential features and possible solutions for the sticky points
Let's develop a responsive navigation that's understandable and acts as a helpful addition to users course experience
How do the components required for the programme come together and sit within the interface without confusing our users?
Do the new interface components fit together? Is the flow from one screen to the next logical? Are elements consistently positioned? Would a user be required to learn the interface of each new step? Or are the elements seamlessly positioned, to lower the cognitive load, empowering users to learn in the most efficient and frictionless manner
Develop a solid foundation for our user interface through the creation of consistent looking components
Our components needed to work seamlessly together. Slowly laying up the different elements of the experience allows us to do this through interface styling and design. We needed to consider, how does our typography look across the product. How does it work with the marketing and the Potentialife brand? What happens to these elements across different screen sizes? Will all our users be able to read the smallest font size? Are the form fields clear and usable? How does a questionnaire look? How do tables fit together and work responsively? is the information required within a table clear and easily understood?
Interactions & User Interface elements working together as one to improve the experience
The navigation needed to be clear for users, providing sight of where they are and what lies ahead for them.
How do we know if the solution makes sense? Can users find their way around? Is it clear which step is next for them? Is the data visualisation clear? Is it an easy and seamless journey from the users dashboard, to their first step in module one? Is each required task clear? Does the language make sense? These were just a few of the questions we tried to discover answers to while testing variations of the product. With each learning new insight we iterated and then tested our improvements.
How through the interface can we encourage our users to keep up their engagement with their learning?
Through the use of inspiring imagery on the login screen, a dashboard to share a users progression, how far they've come, what an individual user has achieved, other encouraging words from previous users and what lies ahead through the entire course and similarly what lies ahead within their next modules
Through careful consideration of the products content, it's exercises and a process of refinement we aimed to really focus our users experience of each step of a module to empower complete focus on a very clear and straightforward step and exercise. Addressing many pain points getting fed back from the current platform implementation
With Potentialife's focused effort on improving its user experience, the team was able to achieve many of its initial goals.
• Improved overall product usability
• Clearer sight for users current course location
• Preview for whats on users course horizon
• Responsive, mobile-first solution
• Touch enable interface design
• Creating more intuitive user experience
• Clear hierarchical component structure
• Cleaner art direction and typographical layout
• Easy to view & use course stages and next steps
• More intuitive form designs
• Clearer user interactions & course experience
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